Support

The Leafyard Hormonal Health Lab helps you track menopausal and perimenopausal symptoms, view trends over time, read evidence-based articles, and share an optional report link with a healthcare professional. If something isn't working or you have a question, we're here to help.

Email us at [email protected] and we'll get back to you. We aim to respond within two working days.

To help us resolve your query quickly, please tell us the email address linked to your account and a short description of the problem, including any error messages you saw.

Access to the App is granted through a voucher code issued by your employer, insurer or another sponsoring organisation. There is no consumer payment and no in-app purchases. Enter your voucher code when you create your account to unlock the App.

Check that you have entered the voucher code exactly as it was issued and that you are using the email address you registered with. If it still won't work, email [email protected] and we'll look into it. If you believe you should have access but were never issued a code, please contact your sponsoring organisation directly.

You must be at least 18 years old to use the App.

Use the "Forgot password" option on the sign-in screen and we'll email you a 6-digit code. Enter it in the app along with your new password. If the email doesn't arrive, check your spam folder, then contact us if you still need help.

Go to Account → Delete account in the App. This starts the deletion process described in our Privacy Policy, removing your data within 14 days, except where we are required to retain limited information by law.

If your sponsoring organisation ends its arrangement with Leafyard, your account becomes read-only — you can still sign in and view your existing entries, reports and articles, but you cannot create new entries or share new report links. After the read-only period, we delete your data unless you redeem a new voucher in the meantime.

No. The App is an informational tracking and self-education tool. It is not a medical device and does not provide medical advice, diagnosis or treatment. Always consult a qualified healthcare provider with any questions about your health, your symptoms, or any treatment options including hormone replacement therapy (HRT).

If you need urgent help, the App cannot provide it. In an emergency, call 999 (UK) or your local emergency number. If you are experiencing thoughts of self-harm or suicide, free 24/7 confidential support is available from the Samaritans on 116 123.

You can read our Terms and Conditions and Privacy Policy for the App at any time.