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Delete Your Account

For the Leafyard Hormonal Health Lab iOS and Android apps

Last updated: 23 July 2026

This page explains how to delete your Leafyard Hormonal Health Lab account, what happens to your data when you do, and what stays behind. Deletion is permanent and cannot be undone.

You do not need the app installed to request deletion — see section 2.

1. Delete your account in the app

  1. Open the Hormonal Health Lab app and sign in.
  2. Go to Account, then tap Delete account.
  3. Type DELETE to confirm.

Your account is closed immediately and you are signed out on that device.

2. Delete your account without the app

If you have uninstalled the app, or no longer have access to a device with it installed, email us instead:

  • Email: [email protected]
  • Subject: Delete my Hormonal Health Lab account
  • Send it from the email address you registered with. We use this to verify the request is genuinely yours. If you no longer have access to that address, say so in your email and we will verify your identity another way before acting.

We will confirm the deletion by email. We respond to all requests within one month, and in practice usually within a few working days.

3. What is deleted

When you delete your account, we delete:

  • Your account and the email address associated with it.
  • Everything you tracked in the app: symptoms, mood, flow, and any notes you added.
  • Your profile and health context information.
  • Your data's contribution to the anonymised, aggregated reports we produce for sponsoring organisations — you are removed from the underlying dataset.

Deletion is completed within 14 days of your request. Backups containing your data are retained for a further 14 days and then permanently deleted.

4. What we keep

We retain limited information only where the law requires it or where we need it to resolve a dispute:

  • Financial records required for tax purposes, typically kept for 6 years.
  • Records needed to defend against legal claims or enforce our agreements.

These records are the minimum necessary and never include your tracked health data. Full details are in our Privacy Policy.

5. Your employer or sponsoring organisation

If you access the app through an employer, insurer, or other organisation that pays for your membership:

  • They are not told that you have deleted your account.
  • Deleting your account does not affect your organisation's Leafyard membership or anyone else's access to it.
  • Your individual data was never visible to your organisation while your account was active, and deletion removes you from the anonymised aggregate reporting described in our Privacy Policy.

6. Rejoining later

You can create a new account at any time while your organisation's membership is active, using your original voucher code. Your previous data cannot be restored — a new account starts fresh.

7. Getting a copy of your data first

Deletion is irreversible. If you would like a copy of your tracked data before deleting your account, email [email protected] and ask for a data export. We will provide it in a structured, machine-readable format, normally within one month. Request the export before you delete — we cannot recover your data afterwards.

8. Contact

Questions about deletion or your data:

Leafyard Limited
[email protected]
C/O Dsg, Chartered Accountants, 43 Castle Street, Liverpool, United Kingdom, L2 9TL